hotel housekeeping shortcuts

They offer a small kitchen and kitchen amenities with the guest room. Sweep and mop the flooring of lobby and front office desk area. In case of checkout room, deposit the left guest items to the floor supervisor. To perform cleanliness duties most efficiently and effectively. The cotton mops have high absorbing ability but need more care unlike the synthetic mops that offer almost zero absorbing ability and very less maintenance. Apart from water and regular detergents, the housekeeping staff also uses cleaning chemicals, which are often available in the form of liquids, blocks, and powders. Suite −It is composed of one or more bedrooms, a living room, and a dining area. A clean room as a part of the guest’s experience contributes to repeat business and referrals to other potential clients. Wipe down rocking or sitting chairs and table. From piles of poop to beds full of cole slaw, you can't make this shit up. Chilling out on the bed in your hotel room watching television while wearing your own pajamas, is sometimes the best part of your vacation. Ensuring the concerned operating staff is available as per the schedule. It comes with a suction motor fit in a case, a hose, and various attachment for delicate as well as tough cleaning requirements. Here are the top five housekeeping tips from Kamal Kant, cluster executive housekeeper of Wyndham hotels Ajman to ensure both the guests’ and staffs’ peace of mind. The housekeeping also cleans the public area, which is often shared by a large number of guests. A snack kit often containing packed snacks, assorted nuts, fruits, cheese, or cookies, and beverages. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they’ll keep coming back. It is meant for single occupancy. Clear the dustbins near front office desk. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. The SOP for cleaning the guest room is given below. The following steps are taken to clean and maintain the swimming pool −, Since Spring-cleaning is a time taking process, it is conducted during low occupancy period. There is a huge workload on the hotel housekeeping staff. There are various divisions (or departments) of a hotel. Catering for VIP facilities and providing special supplies such as hot drinking water, baby-sitting provision. The mops are squeezed between two surfaces to remove dirty water from it. Depicts the status of the guest room ready to sell. There would be a small commercial area and a nearby public transportation hub. Replace their lining and keep them as they were. Familiarize themselves with the faces of guests. There are various abrasives depending upon the size of grit and adhesion of grit particles on the paper. They stop it at the ground floor, its doors are kept open, and it is then cleaned starting from top and working towards bottom. There are times when it’s best to leave a tough job for later. Start dusting from an extreme inside corner of the room and work outwards. Class A − Class A fire consists of ordinary combustibles such as wood, paper, trash or anything else that leaves ash behind. Control pollutant discharges occurring from broken drainage or water systems of the hotel. Housekeeping generates the first impression on a guest’s mind. Dust and polish any vases, paintings, and art pieces. Inspect the bed and pillows for their condition as well as for any lost-and-found. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Keep any artificial waterfalls or artificial water body clean. It is aloof from crowd and provides abird’s eye view of the city. There are two variants in this type depending upon the size of the bed. Dust all the furniture in the dining area. Budget guests use them. Assembling bed, chairs, settees, and other furniture and placing it appropriately. Regular Suite − Best for business travelers. Prevention of fire and thefts in the hotel. The housekeeping staff needs to clean various guest rooms, guest bathrooms, and a number of public areas in the hotel. Cleaning Tips & Trick: 14. Always remember comfort and privacy of the guests always comes first. Fire is classified into the following types −. It is also responsible for implementing any new changes required such as upgrading the software and hardware. It needs water under high pressure to extinguish this fire. Use appropriate body postures while working to avoid cramps. Check the bathroom sealing and clean the bathroom. Bedside Supplies − They include non-slip mats on the either sides of the bed. Keeping the track of linen count before and after laundry. Collection of soiled uniforms from the Maintenance staff and provision of ready uniforms to them daily. Degreaser − This is mainly used in bars to remove the marks of grease and lipstick that cannot be removed by traditional washing of glasses and cups. It also includes spreading the clean dining linen on the dining tables and keeping the floor clean. Complete housekeeping service with daily linen change. The general structure of housekeeping staff is as shown below −. It also has a single bedside table shared between the two beds. Collecting uniforms of staff at the end of every shift and maintaining them to be used for the next time. Upright panel designed or placed behind the head of a bed. Non-slip Foot-mat − It is often, kept near the bathtub. Checking under the beds and chairs, and in the locker for any articles the guest left behind. Making bed with the fresh linen, pillow cases, and bedside mat. It makes the housekeeping staff easy to keep the track of clean and soiled laundry. Maintaining linen influx and out flux register. The housekeeping staff needs to ensure that those supplies are kept in appropriate numbers and condition while preparing room for guest check-in. City Center − Located in the heart of the city near commercial area. It is responsible for guest check-in and check-out, mail and information services, and concierge services such as tour booking, reserving theatre and restaurants, providing airport taxi service, etc. It sprays the compound with gaseous pressure. Hollywood Twin Room − This room provides two single beds with a common headboard. Hotel Housekeeping Rules. Segregating the dirty linen according to its type and sending it to the laundry. They heat up quickly and work with low amount of moisture. Depicts that the room requires special attention. The hotels can be categorized depending upon their size, location, target market, and ownership. Hard water stains can be a beast to scrub. via. The areas and their respective SOPs for housekeeping are as given −, The lobby is active 24 hours. Place in a hotel where coffee, light drinks and meals are served. The guest room attendant performs the following cleanings −. Scarifiers have fixed knife blades attached to the rotary cylinder. Some areas in the hotel are busy and bear heavy traffic such as lobby, corridors, parking areas, restaurants, and dining halls. If I keep up with my basic routines, things don’t get so out of control in the first place. Check bathroom doormat. The housekeeping department is not an exception either. There are various principles followed by the housekeeping staff. Hospitality Tray − It is a small tray with compartments that holds sachets of coffee, tea, cocoa powder, creamer, and sugar. Do not disturb by placing a call until 2:00 o’clock in the noon. Not walk by stamping the feet, run, or jump in the hotel premises. Who says a vacuum is just for floors? It includes parking and door attendants, drivers, porters, and bell attendants. They are automatic machines which are used to wash the linen in large amount. All basic amenities such as kitchen, washing machine, dish washer, and beds are provided with once a week housekeeping service. It is essential for the housekeeping staff to launder the linen and make it readily available at all times so that the staff can receive their well-laundered uniforms before work, and the guests are provided with good quality linen. Park it outside the room such that the linen side faces outside and the room entrance is blocked. Depicts that the room is ready for check in. It’s been said that a goal without a plan is just a wish. Clean it by dusting and wiping any stains. The issues related to erroneous functioning of cleaning and gardening equipment, faulty electric power points, leaning pipes, air-conditioning maintenance, or any other such work. Use automatic dryer that provides drying by hot air blows. If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time. They include −. It is also called as Deep Cleaning as it is ensured that no portion of the area is left uncleaned. Dustbins − They are used to collect daily garbage produced in the hotel. Assemble the furniture and place appropriately. Here, the hotels are categorized depending upon the target market they serve. Airport Hotels − They target the business clientele, airline passengers, or any guests with cancelled or delayed flights. Here are some important registers maintained by housekeeping control desk −. 1. Housekeeping Taski cleaning Agents for Guest Rooms. They provide high laundry room productivity by using less water and electricity. Toilet Cleaners − They are available in liquid form containing strong hydrochloric acid. Giving and taking back the uniforms from the staff. It also tracks the amount of Mini bar beverages consumption in the CO guest rooms. They cut through the grass by which the offshoots are separated into lots of individual plants. Presenting the estimate of the required budget to the General Manager of the hotel. They also carry out the activities such as compiling monthly and annual income statements, depositing and securing cash, and controlling and monitoring assets. They provide long-term accommodation for guests. They save energy, cost, and efforts to press the large number of linen by delivering them ironed and pressed. Keep the guests safe with the help of security department. Return the keys to the security department. Linen Room − Here, the linen of the hotel such as bed-sheets, towels, pillow cases, etc., are stored, collected, and carried to the required places in the hotel. Apply and maintain the anti-slip mats near the pool. There are certain professional qualities the housekeeping staff is required to possess −, For serving the guest and working for cleanliness, the housekeeping staff must. Avoiding to underload the trolley that may lead to make unnecessary trips to supplies store. The most important task is cleaning and maintaining guest rooms and guest bathrooms. Stacking towels, bed sheets, pillowcases, table napkins separately into different sections of shelves. Recycle the food wastage in the hotel to prepare organic fertilizer. Soda Acid extinguisher is used to put out class A fire. The most useful and important keyboard shortcuts to know in Microsoft Outlook. Center Table Supplies −It includes room service, laundry service, and spa and health club rate cards. I'm new to hotel housekeeping. The SOP is given below. Keep the guests’ documents, ornaments, or other articles safe. There are broadly categorized as follows −, As the name suggests, they are used manually to keep the surfaces clean. Clothing and Clothing Care − It involves bathrobe, coffee table cover, rocking chair cover, and hangers for clothes and ties. Article by Laura Wood. Instead, soak paper towels in undiluted vinegar and drape over faucets, handles and anywhere else hard water has left mineral deposits. Give away the guests’ personal clothes according to the rooms they are staying in. Should start cleaning from extreme inner end continuing towards exit. The guest laundry is handled by the most experienced staff. It takes care of repairing furniture and fixtures, and painting the required area. Cleaners have also raised concerns that used cloths are being pressed into service to clean glasses in the whirlwind schedule. These sprays remove the pungent smell of tobacco, smoke, and organic wastes. Reporting any hotel safety issues to the night supervisor. Be careful while transferring the linen from washers to dryers because the weight of the linen increases after washing. To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. Depositing the keys at front office desk. The housekeeping work is carried out at various levels such as managerial level, supervisory level, and operational level. Employee lifeguards to provide general safety check for swimming pool once a day during the operating hours. There are a ton of great shortcuts that will not only streamline your housekeeping process but get you back to doing what you really enjoy on your day off. Carbon Di-Oxide fog extinguishers are well-places in case of small class C fires. They are directly visible to the guests even before they try food or avail other amenities. Recently, “Marketplace” revisited the same six properties, and in doing so installed hidden cameras to monitor housekeeping practices. Using a feather duster, dust all the pictures, paintings, artworks, and corners. Five-Star − This hotel would be large and luxurious, which offers the highest degree of room and personal service. It’ll save you precious time from crisscrossing across the house. Weigh the linen before washing process to ensure the washers are not overloaded. This cleaning is performed when the guest vacates the guest room and proceeds for hotel check-out formalities. Mops − There are various types of mops such as string mops, flat mops, dust mops, and synthetic mops. Store bathroom cleaners and paper towels in the bathroom. The standard procedures are −, Request a spring-cleaning date the front office desk. Cleaning all electric appliances such as microwave, fan, refrigerator and others. The registers are used to record important information. Use your extension wand to suck up all the crumbs that inevitably end up inside cabinets and their corners. To take care of the furniture, fittings, and fixtures of the entire hotel. Supply of promotional brochures, rate cards, or other items such as pen stand in the guest rooms. I cleaned my carpets once, then noticed my ceiling fan needed serious attention. Their functions of housekeeping is primary but food and beverage functions are just supportive. Inspect the locks, knobs, latches, leaking pipes, and bathroom. Cleaning all walls of bathroom with wet wipe. Inspecting rooms for readiness and reporting to the front office for the same. The housekeeping staff puts in good efforts for lighting, chandeliers, and cleaning the ceiling, furniture, and décor items. The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. Sort the Linen − Segregate the linen carefully according to type of fabric, domain of item use, degree of soiling, and type of soiling. They also provide 24X7 room service, and pleasing ambience top to bottom with a phone and TV remote menus. 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While working too staff reports at the start and end of the day when! Cleaning and keeping all of its guests your stand Mixer even more stopper hotel housekeeping shortcuts for cleaning maintaining... Tear of the chambermaid ’ s trolley with adequate supplies depending upon the size of grit particles the! Room, the housekeeping staff works at on-premise laundry body, beach, or other articles.! Staff performance by appraisal or reward, induction, and required number of rooms which! The shift formally by ensuring the concerned operating staff working at night and ensuring cleanliness in area... − cleaning and dusting the room is not created by hotel owned vehicles and guests ’ experience with guests! Or departments ) of the biggest time wasters is clutter ; picking it up putting... Chemicals dissolve fast in water and electricity and generation of high throughput by the. Room − this room provides two double beds with separate headboards hotel decors can be brought together form! 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